Evo Car Share reverses $800 charge for Vancouver man and offers tips for ‘ending’ trips

Khris Collins lives on the University of B.C. campus and sometimes uses a Evo Car Share vehicle to get to or from work in Yaletown.

He recently went to book a car rental and noticed his trip from the night before hadn’t been ended in the system, so he emailed the company and was told the issue had been fixed.

A week later, he was aghast when he saw his account had been charged $800 for a six-day, 18-hour car rental that never happened.

He emailed the company again and called it. At one point, he was told he could get a refund for the $800 charge and instead be charged a fee of $100 for a day’s use and a penalty of $100 for an unlocked car. But until a day ago, he had a charge of $1,000 on his account.

On Saturday, “they moved to cancel the crazy charge, but they’re still charging me the penalties of $200 because of this charge, which doesn’t make sense.”