Flair Airlines must pay B.C. passenger $2,400 for boarding denial

B.C.’s civil resolution tribunal has ordered Flair Airlines to pay a B.C. man $2,400 after he claimed he was denied boarding on a booked flight.

Muhammad Adil Younus filed a tribunal small claims action for $2,692 in compensation under the Air Passenger Protection Regulation and related travel expenses.

Flair said Younus’s inability to board was due to a technical “glitch” arising from the fact that when he booked the next-day flight, a schedule change had already occurred.

Flair argued it owes no denial-of-boarding compensation under the regulation, which it says covers only overbooking, something that was not an issue in the case.

Flair offered a total of $935 in compensation, tribunal vice-chair Shelley Lopez said in her May 19 decision.